Lodge Complaint

Lodge Complaint

Lodging a Complaint Through Departments
Level 1
Lodge Complaint Through Departments

To register your query / request / complaint through departments, write an email to the department by clicking the link / email IDs:

1. Head OfficePh. No.: 26304100 26133833 26139300
E-Mail: complaint@pdcc.bank.in
2. Department of Administration & Human Resource Development, Head OfficePh. No.: 26304100 26133833 26139300
E-Mail: complaint@pdcc.bank.in
3. Account and Bank Department, Head OfficePh. No.: 26304100 26133833 26139300
E-Mail: complaint@pdcc.bank.in
4. IT Department, Head Office (Deputy Grievance Redressal Officer)Ph. No.: 26304100 26133833 26139300
E-Mail: complaint@pdcc.bank.in
5. Loan (Agri.) Recovery (Agri.) Department, Head OfficePh. No.: 26304100 26133833 26139300 Ext No-265
E-Mail: complaint@pdcc.bank.in
6. Loan (Non-Agri.) Recovery (Non-Agri.), Immersion Department, Head OfficePh. No.: 26304100 26133833 26139300
E-Mail: complaint@pdcc.bank.in
Level 2

If Level 1 doesn't meet your expectations, you may contact our Principal Nodal Officer:

Details of Principal Nodal Officer
(PNO)
NameShri. Sanjay S. Shitole
DesignationGeneral Manager (Principal Nodal Officer)
EmailComplaint@pdcc.bank.in
Phone020-26304192, 8605305757
Office AddressPune District Central Co-Operative Bank Ltd. Pune 4 B.B.J. Road, Pune – 411001
Level 3
RBI Ombudsman

If Level 1, 2, 3 doesn't meet your expectations OR your issue remains unresolved after 30 days, you may contact RBI Ombudsman Office:

Through RBI Complaint Portal:https://cms.rbi.org.in
Call Center CRPC – Toll Free:14448
By Letter:Centralized Receipt and Processing Center (CRPC), 4th Floor, Reserve Bank of India, Sector 17, Central Vista, Chandigarh – 160017
Lodging a Complaint Through Branches
Level 1

To register your query/request/complaint as follows:

Level 2

If LEVEL 1 doesn't meet your expectations, you may contact Region: To view the name, contact details and email address of respective Regional Head, please click here (link : https://www.pdcc.bank.in/information/details/zone-office)

Level 3

If LEVEL 2 doesn't meet your expectations, you may contact our Principal Nodal Officer. The details as follows:

Principal Nodal Officer

Name: Shri. Sanjay S. Shitole
Contact No – 020-26304192, 8605305757
Email ID – Complaint@pdcc.bank.in Office Address: Pune District Central Co-Operative Bank Ltd. Pune 4 B,B.J. Road, Pune – 411001
Customer Grievance Information
Customer Grievance Redressal Mechanism
Level 1
NODAL OFFICER (Branch Manager, All Branches)
Nature of Complaints: Resolving Customers Complaint Received at the Branch
Level 2
ASST. PRINCIPAL NODAL OFFICER (Zonal Officer, All Zones)
Nature of Complaints: Resolving Customers Complaint lodged in the Zonal Officer and also filed by branches
Level 3
PRINCIPAL NODAL OFFICER ( Head Office)
Nature of Complaints: Resolving Customer's Complaint filed by Zone, Branches and related department of head office
Level 4
PRINCIPAL NODAL OFFICER (G.M. Admin, HR)
The PNO is monitoring all grievance redressal mechanisms to ensure that every complaint is resolved within the stipulated time limit.
Source for Customers to File Complaint
Mode 1
Bank Website (E-mail ID: complaint@pdcc.bank.in)
Mode 2
Written Customer Complaint (Complaint Box / By Post)
Mode 3
Telephone (020-26304192, 8605205757, 8605305757, 8605405757)
Mode 4
Government Department (Customer filed complaint through Co-operative Department)
Mode 5
CP-GRAM Portal (NABARD)
Mode 6
CMS Portal (RBI Ombudsman) -
Time Limit for Redressal of Customer Complaints
  • Complaints received at Branch Level shall be resolved within 8 working days
  • Complaints escalated to Zonal Level shall be resolved within 7 working days
  • Complaints escalated to Head Office / PNO Level shall be resolved within 15 working days
Note: Complaints / Disputes is Redressal Within A Period Of 30 Working Days. If the complaint is not resolved within 30 days, the customer may approach the RBI Ombudsman.
Information of Officer for Filing Customer Complaint
Sr.No Officer Names Address Phone No. Email ID
1 GENERAL MANAGER ADMIN & HR
(Principal Nodal Officer)		 Head office, 4 B, BJ Road, Pune – 411001 020-26304192 complaint@pdcc.bank.in
2 Dy. General Manager All Zones
(Dy. Principal Nodal Officer)		 Head Office, 4B, BJ Road, Pune – 411001 020-26304192 complaint@pdcc.bank.in
3 Zonal Officer, All Zones
(Asst. Principal Nodal Officer)		 Related Zonal Officer Zonal Office Phone No --- zonal.@pdcc.bank.in
(enter the name of the related zone)
4 Branch Manager, All Branches
(Nodal Officer)		 Related Branch Branch Phone No ------ ---@pdcc.bank.in
(enter the name of the related branch)
Details of Principal Nodal Officer (PNO)
NameShri. Sanjay S. Shitole
DesignationGeneral Manager (Principal Nodal Officer)
EmailComplaint@pdcc.bank.in
Phone020-26304192, 8605305757
Office AddressPune District Central Co-Operative Bank Ltd. Pune 4 B,B.J. Road, Pune – 411001

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Number Of Branches 17
Number Of ATM 17
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Total Number Of ATMs : atm_image
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